Rapido Gadgets Hub Nepal
At Rapido Gadgets Hub Nepal, we believe warranty should be simple and transparent. Every product with warranty coverage is supported according to the warranty period and terms mentioned on its product page or invoice.
1. If You Receive a Defective or Damaged Product
We recommend checking your product as soon as you receive it.
If the product arrives damaged, defective, or not functioning properly, please contact Rapido Gadgets Hub Nepal within 48 hours of delivery.
To help us process your claim quickly:
- Provide clear photos or a video showing the issue.
- Keep the product, packaging, accessories, and invoice/order details safely.
- Do not open, repair, or modify the product before contacting us.
- You may be required to drop off or send the product to the location provided by us for inspection.
Eligible early-stage cases usually take 1–2 working days to resolve after the product is received and inspected.
2. Warranty After Normal Usage
If a problem develops after a few weeks or months of normal use, it can still be claimed if the product is within its stated warranty period.
The product will need to be submitted for inspection and testing. Depending on the issue and brand, the product may be repaired, replaced, or sent to the authorized service center/distributor.
These claims generally take 1–2 weeks to resolve.
Please note that service time depends on the brand, distributor, service center, availability of parts, and nature of the issue. These timelines are therefore not fully controlled by Rapido Gadgets Hub Nepal.
3. What Does the Warranty Cover?
Warranty generally covers manufacturing defects and functional issues that occur under normal and intended use.
The exact coverage can vary by product and brand, so the warranty information provided on the individual product page or invoice will apply.
4. What Is Not Covered?
Warranty does not normally cover damage caused by:
- Accidental or physical damage
- Cracks, dents, broken parts, or excessive force
- Water, liquid, or moisture
- Burn marks or electrical/power-related damage
- Misuse or improper installation
- Unauthorized opening, repair, or modification
- Normal wear and tear
- Cosmetic damage such as scratches
- Damage caused by third-party chargers, cables, adapters, or accessories
- Missing, damaged, or removed serial numbers or warranty labels
If inspection shows that the issue is outside warranty coverage, the claim may be rejected.
5. Repair or Replacement
Once a warranty claim is approved, the applicable solution may be repair, replacement of a component, or replacement of the product, depending on the issue and the manufacturer’s/distributor’s warranty terms.
A refund or product upgrade is not automatically guaranteed under warranty.
6. If Your Product Is Replaced
If a product is replaced under warranty, the warranty does not restart.
The replacement product will normally carry the remaining warranty period from the original purchase date, unless the manufacturer or distributor provides otherwise.
For example, if a product has a 1-year warranty and is replaced after 6 months, the replacement will normally have the remaining 6 months of warranty.
7. Products With Check Time
Some products may come with a check time instead of a long-term warranty.
If a product is listed with a specific check period, any initial defect or functional issue should be reported within that period.
A check time is not the same as a long-term warranty unless warranty coverage is separately mentioned.
8. Important to Know
- Keep your invoice/order details for warranty claims.
- Warranty periods vary by product and brand.
- All warranty claims are subject to inspection and verification.
- Please contact us before sending or dropping off a product for warranty service.
- The specific warranty terms shown on the product page or invoice take priority where they differ from this general policy.
Our Promise
We are committed to providing genuine products, transparent warranty support, and reliable after-sales service to our customers across Nepal.
Rapido Gadgets Hub Nepal
Genuine Products • Reliable Support • Customer First